FAQ

  • How much does delivery cost?

    Delivery is free if you spend more than $100

    If you spend less than $100 the delivery fees are:

    Delivery FeeSpend
    FREE$100 or more
    $3$65 – $99.99
    $6$40-$64.99
    $12$30-$39.99
    $16les than $30

    Our regular customers get discounts on delivery fees in our VIP program.

    • Change Makers (lvl 2) get 50% off delivery when they spend over $60
    • Tree Huggers (lvl 3) get free delivery when they spend over $60
    • Eco Warriors (lvl 4) get free delivery no matter what they spend
  • When is my "Payment Day"

    When is my “payment day”?

    Your payment day is the day when we take a snapshot of your shopping list, charge your card for the total, and begin to harvest, bake and pack all your goodies ready for delivery!

    Your “payment day” is also the time when: 

    • Your shopping list will “lock” for the week, and you wont be able to edit it anymore.
    • We’ll charge your chosen payment method for your order.

    Look Up your Payment Day By Postcode:

    Enter your post code to see if we deliver in your area.


  • Is this website safe for my payment info?

    Yes! We use Stripe to secure our financial data and they have a lot to say about the technical side of things here.

  • Data Storage & Security

    We are the sole owners of the information collected on this site. We only have access to collect information that you have voluntarily given us via email or another direct contact from you such as during the sign up process. We will not share your information with any third party outside of Real Food Grocer organisation, other than as necessary to fulfill your request, e.g. to deliver an order. We will only use your information to service you as our customer in relation to requests you have made via our website or through some other contact with you.

    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    At anytime you can ask for details of the information we retain in relation to your account and can request at anytime for that information to be deleted, except for some details that we must retain for tax purposes.

    Unless you ask us not to, we may contact you via email, phone, Facebook, and other medias in the future to tell you about specials, new products or services, or changes to this privacy policy.

  • Do I have to add my Credit Card Details now?

    No. Feel free to have a look around the shop and choose your items before you add your credit card details – you can always come back to this page later by clicking on the Payment Methods Icon on your My Account page. This is where you go to update, add or remove your credit card info from your account.

    If you schedule a shopping list but forget to come back and add the details later we’ll send you some email reminders and probably even give you a call to help you get that first order sorted out.

  • When will I be charged?

    You won’t be charged right away.  You will be charged at 10am on your Payment Day.
    There is no “check-out” here at Real food Grocer. You save your credit card. You edit your shopping list right up until 10am on your payment day. The we take a snapshot of your list to create an order and charge your chosen payment method. After that you can relax and leave it all to us to get the goodies to your door.

  • Why Am I adding a credit card before I shop?

    There is no “check-out” here at Real food Grocer. You save your credit card. You edit your shopping list right up until 10am on your payment day. The we take a snapshot of your list to create an order and charge your chosen payment method. After that you can relax and leave it all to us to get the goodies to your door.