About the Vip Program


We have been busy building a rewards program for all of our RFG customers – I’m always so proud of you for choosing to put the earth first – even when shopping with us means a bit of FOMO, or having to be a bit more organised than you might be if you popped to the big supermarkets every night or two.

It’s so exciting to be able to put that feeling into action with our VIP Rewards program.

Each tier of the program is represented by a little super hero character to remind you the YOU ARE MY HERO! And at every level there are special perks like discounted shipping, discounts on your shopping list and about a billion other surprise things that you’ll see roll out over the coming months.

.We have made different levels for customers who interact each week and earn points from their orders that add up and help you reach new levels as you order from us. This is now visible on your account page, where you can view what superhero you are and what benefits come with your new level.

Thank you all for getting on board with my vision for a better way to shop for the planet.
Love ya guts
Nelle

How Do You Earn Points?

For every dollar you spend ordering from a real food grocer you get a point that goes towards your superhero score, for every friend you recommend to us you get an extra 10 points as well as the refer a friend instore credit, our superhero levels are categorized like this:


What are the benefits at each level?

There are four levels that have different benefits promos and perks that change with how much you spend and how many points you earn.  Once you have reached a level you have the rest of the season to earn enough points to hold that level for the next whole season.

Level 1  Seed saver

  • 5% off your whole order once you spend $150
  • 10% off your whole order once you spend $200
  • More Rewards Coming Soon….

Level 2 Change maker

  • Half-price delivery when you spend over $60
  • 5% off your whole order once you spend $150
  • 10% off your whole order once you spend $200

Level 3 Tree hugger

  • Free delivery over $60
  • 5% discount over $100
  • 5% off your whole order once you spend $150
  • 10% off your whole order once you spend $200

Level 4 Eco warrior

  • Free delivery always
  • 10% off anything over $100
  • 5% off your whole order once you spend $150
  • 10% off your whole order once you spend $200

All of these special offers are available to ALL of our customers, and there will be further deals and specials coming this year, if you have any questions or inquiries about our new VIP program don’t be afraid to email customerhappiness@realfoodgrocer.com.au to help clear up any confusion or to voice any feedback 🙂